Shipping & Delivery Policy
How we process, ship, and deliver your orders placed on Qui.ae.
1. Processing Time
Orders are usually processed within 1–2 business days. During sales or high volume periods, processing may take longer.
2. Shipping Methods & Timeline
We offer standard and express delivery options within the UAE. Estimated delivery times will be shown at checkout based on your address and selected method.
3. Fees
Shipping fees vary by order value, weight, and destination. Any applicable fees are displayed at checkout before payment.
4. Tracking
Once shipped, you’ll receive a tracking link via email/SMS where available. You can also view order status in My Orders.
5. Delivery Attempts
Our courier may attempt delivery more than once. If unsuccessful, the package may be held at a pickup point or returned to sender.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, contact support@qui.ae within 48 hours with photos and your order ID.
7. Address Accuracy
Please ensure your address and contact details are correct at checkout. We aren’t responsible for delays due to incorrect information.